PRIVACY POLICY

1Information we collect

When you use our chatbot, we may collect the following information:

• Your phone number.
• The messages you send to the chatbot.
• Information you voluntarily share related to sleep, diet, exercise, or emotional well-being habits.
• Basic technical data necessary for the operation of the service (such as date and time of interaction).

2How we use your information

We use the collected information to:

• Respond to your queries.
• Provide educational content on the 4 pillars of health: sleep, healthy eating, exercise, and emotional well-being.
• Recommend products or services related to healthy habits.
• Improve the user experience and chatbot functionality.
• Comply with applicable legal obligations.

3Informational nature of the service

• The Hazlo Sano chatbot provides information for educational and general wellness purposes.
• We do not offer medical diagnoses, treatments, or professional health advice.
• The use of the chatbot does not create a doctor-patient relationship.

4Information sharing

We do not sell your personal information.

We may only share information with:

• Technology providers necessary to operate the service (e.g., cloud infrastructure).
• Official messaging platforms like WhatsApp, owned by Meta.
• Competent authorities when required by law.

5Storage and security

We implement reasonable technical and administrative security measures to protect your information against unauthorized access, loss, or misuse.

However, no digital system is completely secure, so we cannot guarantee absolute security.

6Data retention

We retain information only for the time necessary to fulfill the purposes described in this policy or as required by law.

7User rights

You can request at any time:

• Access to the information we hold about you.
• Correction of incorrect data.
• Deletion of your personal data.

8Use by minors

The service is directed to people over 18 years of age. We do not intentionally collect information from minors.

9Changes to this policy

We reserve the right to update this Privacy Policy at any time. Modifications will be published on this same page with the date of the update.

10Contact

If you have questions about this Privacy Policy, you can contact us at: